Frequently asked questions

We’re always happy to assist you with any questions you may have, whether by phone or email.
However, you might find the answer you're looking for in our FAQs.

Is there a weight restriction?

YES! We adhere to a strict weight limit of 100 kg, as mandated by Horse Safety Australia. This limit also considers a person's height-to-weight ratio and their previous horse riding experience. Upon arrival, guests may be weighed on scales, to ensure that we have the appropriate horse to suit their height and weight. Please reach out to us directly to discuss eligibility for participation. Keep in mind that the weight limit may vary, based on daily factors such as track conditions and the availability of suitable horses. Your safety and enjoyment are our top priorities!

Is there an age restriction?

YES! We do have age restrictions.

Children aged 10 and over can participate in our trail rides.
If your child is 8 or 9, they may participate in a 1 hour trail ride under certain conditions. Please contact our office for more details.
For children under 8 years old, we offer pony rides.
A Parent/ Guardian must accompany all children under the age of 16.

Do I have to wear a helmet?

YES! All riders must wear properly fitted AS/NZS 3838 (or ASTM F1163) horse riding helmets with a chin strap. Thredbo Valley Horse Riding provides helmets for our customers, ensuring safety on every ride. Helmets must be worn correctly, which may require adjustments to your hair, such as buns, ponytails, or religious headwear. The largest helmet size available is 63 cm. Thredbo Valley Horse Riding reserves the right to cancel your booking if a helmet does not fit properly or is not worn correctly.

You are more than welcome to bring your own horse riding helmet! However, to comply with safety standards, the helmet must be manufactured within the last 5 years.

What if the weather is bad on the day?

At Thredbo Valley Horse Riding, safety is our top priority. If weather conditions are deemed unsafe by Thredbo Valley Horse Riding, on the day of your ride, we will contact you via your mobile phone to inform you of the cancellation. Rest assured, no cancellation fees will be incurred if we cancel your ride due to weather conditions. Your safety always comes first!

What is your cancellation policy?

Bookings cancelled within 48 hours of your ride time are non- refundable, including no- shows or when incorrect participant details are provided.
Your safety comes first! If, on the day of your ride, Thredbo Valley Horse Riding determines that weather conditions are unsafe, your ride will be cancelled and you’ll receive a full refund

What should I wear?

Long pants ie jeans/ leggings/ track suit pants. NO ski pants.
Closed in shoes preferably with a small heel. NO ski/ snow boots. If you do not have appropriate footwear, Thredbo Valley Horse Riding will advise you what will be safest in your situation. We do have a limited selection of boots available.
Please avoid wearing jumpers and jackets with hoods.
For your safety, we cannot allow back packs or 'CamelBaks' to be worn whilst riding.
Please ensure that your mobile, keys and wallet are in a secure zipped/ buttoned pocket to ensure you do not lose items whilst riding. Alternatively, we do have a secure office to leave items at base.

What time do I need to arrive prior to my ride?

All customers must arrive 20 minutes prior to your ride time. Late arrivals will incur a 100% non- refundable fee. Please note, rides cannot be delayed or held for late participants.

Can I bring my dog?

NO! Whilst we love animals, for your pets’ safety and the comfort of others, pets are not permitted on the property under any circumstances.

I’m pregnant, can I still ride?

No, unfortunately, we cannot accommodate pregnant riders due to the potential risk to both the mother and baby. Safety is our top priority, and we appreciate your understanding.

Can my child ride with me on my horse?

NO! Doubling on horses can be dangerous and is NOT permitted. We have a strict “One person, One horse” Policy.

Can I go fast?

Safety is our top priority at Thredbo Valley Horse Riding. In group sessions, legislation requires that rides proceed at the pace of the least experienced rider, so we can’t guarantee anything faster than a walk. But don’t worry—our Snowy Mountains trails offer plenty of excitement and challenges, even at a leisurely pace!

If you’re looking for a ride tailored to your abilities, we recommend booking a private ride. Our professional guides will assess your skill level and determine the appropriate pace for the ride.

Please keep in mind that track conditions are also factored in, when determining the pace of the ride.

Are there terms and conditions?

Yes, please read through the terms and conditions of riding with us.